Frequently Asked Questions

Subscription, payments and invoicing

How do I subscribe to SoundToro step by step?

You can subscribe to SoundToro directly through our website by completing the sign-up process. Once completed successfully, you will have access to your Customer Area and your active service.

Can I try SoundToro before the first charge?

In plans that include an initial trial period, you will be able to access the service before the first charge. The specific conditions are shown during the sign-up process.

When is the subscription charged?

The charge is processed automatically according to the plan selected and the billing cycle associated with your account.

Where can I download my invoice?

You can download your invoice from your Customer Area once the corresponding payment has been processed successfully.

Are invoices issued automatically?

Yes. The invoice corresponding to the subscribed service becomes available in your Customer Area once the payment has been processed correctly.

Can I update my billing details?

Yes. You can update your tax or company details from your Customer Area so that the documentation is issued correctly.

What happens if the payment fails or the card is declined?

If the payment method cannot be validated or the charge cannot be completed, access to the service may be limited until the issue is resolved.

Does SoundToro store my card details?

No. Your card details are handled by a secure payment gateway such as Stripe, and we do not access the full payment information.

Can I cancel my subscription whenever I need to?

Yes. You can request cancellation in accordance with the contractual conditions applicable to your account and service plan.

Can I reactivate my account later on?

Yes. In most cases, you will be able to reactivate your account or subscribe again by completing the corresponding process.

Does one subscription cover several usage points?

That depends on the type of subscription. If you need several playback points or a setup with multiple spaces, it is advisable to review the appropriate option beforehand.

How SoundToro works

What do I need to start using SoundToro?

You only need a compatible device with Internet access and access to your account, such as a computer, mobile phone or tablet, plus a connected sound system.

Do I need to install any special equipment?

No. SoundToro works without complex installations or specific hardware. A compatible device and a stable connection are enough.

Can it be used from a computer, mobile phone or tablet?

Yes. SoundToro can be used from different compatible devices, as long as they have Internet access and an active account.

Does SoundToro include an app or web player?

Yes. Depending on the access enabled for your account, you will be able to use the app and/or the web player to play music easily.

Is the music played via streaming?

Yes. SoundToro works as a streaming service, so an active Internet connection is required for playback.

Can the music be downloaded?

No. It is a streaming service, and the music cannot be downloaded as a separate file.

What happens if the Internet connection drops?

As this is a streaming service, an active connection is required to maintain continuous playback.

How long does it take to activate the service?

Under normal conditions, sign-up and activation can be completed in just a few minutes if registration and payment are completed correctly.

Can I log in from multiple devices?

Access may be used from different devices, although correct use must always match the subscribed plan and the declared playback point or points.

Can I leave the music playing throughout the working day?

Yes. SoundToro is designed to support everyday business activity, always within the correct use of the service and the selected setup.

Is SoundToro designed for professional use in businesses?

Yes. SoundToro is a background music solution created specifically for professional environments and public-facing spaces.

Music channels, programming and content

What kind of music does SoundToro offer?

SoundToro offers different channels and music styles designed for businesses and professional spaces, with programming created to accompany without overwhelming the environment.

How many songs are played on each SoundToro radio channel?

Each channel contains a different amount of music. As a general reference, we work with broad playlists of hundreds or even thousands of tracks depending on the channel.

Does the music include advertising or announcements?

No. All playlists are made up exclusively of music and do not include third-party advertising.

How often is the music updated?

We carry out regular updates across the different channels, keeping the programming fresh, varied and current.

Can I change channels whenever I want?

Yes. You can select different channels and switch between them depending on the atmosphere you want to create at each moment.

Are there softer, instrumental or more neutral channels?

Yes. SoundToro includes softer, more neutral and instrumental programming for environments that require discreet and professional background music.

Are there more dynamic or commercial channels?

Yes. There are also channels with a more commercial, modern or dynamic approach, always designed for professional business use.

Is the music designed for public-facing environments?

Yes. The service is designed as background music for public-facing spaces and professional environments.

Is the programming focused on consistency or variety?

The goal is to balance musical consistency, environmental continuity and enough variety to avoid a repetitive feeling.

At what quality is the music played?

Our system plays MP3 audio at 128 Kbps. It is a suitable quality for professional use, balancing stability and a good listening experience.

What is the difference between SoundToro and a personal playlist?

SoundToro is designed for professional use, with its own catalogue, streaming playback, service-related documentation and a structure specifically oriented to business environments.

Certificate, documentation and catalogue use

What does the SoundToro certificate confirm?

The certificate confirms that there is an active subscription for the use of the catalogue supplied by SoundToro within the scope of the contracted service.

When can I download the certificate?

The certificate becomes available once the subscription has been activated correctly and the service appears as operational in your account.

What information appears on the certificate?

The certificate may include service-related details such as the establishment, the declared floor area and the activation date, depending on the subscribed plan.

Does the certificate cover any music played in my business?

No. The certificate only refers to the catalogue and system supplied by SoundToro within the scope of the contracted service.

Can I rely on the certificate if I also play Spotify, YouTube or other external sources?

No. If you want to rely on SoundToro documentation, you must use only the SoundToro catalogue within the scope of the contracted service.

Does SoundToro documentation cover only its own catalogue?

Yes. The service documentation refers to the use of the SoundToro catalogue and does not apply to external or unrelated repertoires.

Should I keep the usage certificate accessible?

Yes, it is advisable to keep it accessible. That way, if you need to show documentation related to the service in use, you can do so quickly from your Customer Area.

What happens to the certificate if the service is no longer active?

The certificate is linked to an active subscription and the correct use of the service. If the service is no longer active, the documentation is no longer associated with a current active subscription.

What happens if the floor area or business details change?

It is important that the details associated with the service remain correct and updated, since the documentation is based on the declared information.

In some countries, is the payment of rights compulsory?

Unfortunately, yes. Some jurisdictions require the payment of copyright or neighbouring rights, even where the authors themselves would not wish that.

Can there be additional obligations depending on the country?

Yes. In some countries or jurisdictions, additional obligations may apply under local regulations.

Can SoundToro be used outside Spain?

The service can be used in different countries, but it is always advisable to review the applicable conditions and local regulations beforehand.

What should I do if I am asked for information about the music used in my business?

State that you use SoundToro and show the usage certificate and invoice available for download from your Customer Area. If needed, our support team can guide you.

Devices, sound and compatibility

Can I connect SoundToro to my sound system?

Yes. You can connect the playback device to your sound system using any option compatible with your setup.

Does it work with Bluetooth speakers?

Yes. As long as the device you use for playback can connect correctly to your speaker or sound system.

Can I connect SoundToro to Alexa?

Yes. You can use an Alexa device as a Bluetooth speaker to play SoundToro from another compatible device, such as a mobile phone, tablet or laptop.

Does it work with soundbars, amplifiers or multiroom systems?

SoundToro can be used with different audio setups as long as the system receives the playback signal correctly from the selected device.

What kind of Internet connection do you recommend?

We recommend a stable and continuous connection. Very high speed is not usually required, but a reliable network during working hours is important.

Can I control the volume from the venue’s sound system?

Yes. The volume can be adjusted from the sound system or from the connected device, depending on your installation setup.

Is it better to use a cable or a wireless connection?

Both options can work correctly. In many cases, a physical connection offers more stability, but it depends on your specific setup.

Can it be used in different spaces within the same venue?

That depends on the subscribed configuration and declared use. If you need several zones or playback points, it is advisable to review the appropriate option.

Customisation, chains and tailored solutions

Can I include jingles, voice-overs or personalised messages?

Yes, this is possible. This option is usually reserved for customised projects, brands or chains, and it is not included in standard plans.

Do you create advertising jingles and voice-overs?

Yes. We can produce voice-overs, corporate messages and customised audio pieces in different languages.

Can I request a customised music schedule?

Yes. If you need a specific music line or a schedule adapted to your brand, we can assess a customised proposal.

Is SoundToro suitable for chains, franchises or groups with multiple locations?

Yes. We can prepare tailored solutions for organisations with several centres, playback points or broader operational requirements.

Can the music be standardised across several establishments?

Yes. In specific projects, a consistent music line can be assessed for several points of sale or public-facing spaces.

Can I request a proposal if I manage several locations?

Yes. If you manage several establishments, we can prepare a tailored proposal based on the number of locations, floor areas and usage requirements.

Can the solution be adapted to different schedules or times of day?

In customised projects, specific needs can be assessed depending on time slots, business use or operational flow.

Can you help me choose the most suitable music style?

Yes. We can help you choose a music line that fits your business type, atmosphere and the experience you want to offer.

Support, issues and assistance

Do you offer telephone customer support?

Our customer support is mainly provided online. Any questions will be handled as quickly as possible during business hours.

What should I do if I cannot access my account?

We recommend first checking your login details and subscription status. If the issue continues, contact us so we can review it.

What should I do if the music does not play correctly?

Check your Internet connection, the device being used, the system volume and the audio connection. If the issue persists, write to us and we will help you.

What should I do if I cannot find my certificate or invoice?

Check your Customer Area. If you cannot find the documentation or detect an issue, contact us and we will review it for you.

How long do you take to answer a support request?

We respond as quickly as possible during business hours. On weekends and public holidays, replies may take longer.

Can I ask for help with the initial setup?

Yes. We can help you with questions related to access, playback, basic configuration and service documentation.

Do you have more questions?